User Agreement
Your trust is very important to us, and we are fully aware of the importance of user information security. We will take security measures in accordance with legal and regulatory requirements to ensure that your user information is safe and controllable. In light of this, 杭州云观秋毫科技有限公司 (also known as "云观秋毫") has formulated this "User Agreement and Privacy Policy" (hereinafter referred to as the "Agreement and Policy") and reminds you: Before using the various services provided by Yun Guan Qiu Hao, please be sure to read and thoroughly understand this "User Agreement and Privacy Policy". Use the related products and services only after you have fully understood and agreed to them. Once you start using Yun Guan Qiu Hao services, it will be deemed as acceptance and recognition of the content of this statement and policy. If you have any questions, comments, or suggestions about this statement and policy, you can contact us through the official website of Yun Guan Qiu Hao at https://originx.kindlingx.com or the official email at help@kindlingx.com.
This User Agreement and Privacy Policy (hereinafter referred to as the "Agreement") stipulates the terms and conditions between you (hereinafter referred to as "User" or "You") and 杭州云观秋毫科技有限公司. regarding the use of the fault root cause analysis and other related services (hereinafter referred to as "Services") we provide. By using our Services, you agree to comply with the following terms and conditions:
1. Service Description
a. Our Services include, but are not limited to, interfacing with existing open-source monitoring software data, diagnosing, and reporting on the performance and operation status of your applications, systems, or infrastructure. We will make every effort to provide stable, accurate, and timely fault root cause analysis services.
b. You understand and agree that our Services may be temporarily interrupted due to maintenance, upgrades, or other technical or non-technical issues.
2. User Responsibilities
a. You agree to use our Services legally and honestly, and not to engage in any illegal, fraudulent, or infringing activities through the Service.
b. You are responsible for ensuring the security of your login credentials and for any activities conducted using those credentials.
3. Data Privacy and Security
a. We will collect, use, and process your data in accordance with our privacy policy. You agree that we may collect and use relevant data to provide the Services and ensure that you have the right to share the data provided.
b. We take reasonable technical and organizational measures to protect the security of your data and make every effort to prevent unauthorized access, use, or disclosure.
4. Intellectual Property Rights
a. All intellectual property rights in our Services belong to us or our licensors. You may not copy, modify, disseminate, or use our intellectual property without our written permission.
b. Product reverse engineering, reverse compiling, disassembly, or circumventing product technical restrictions is not permitted.
5. Disclaimer
a. Users should comply with national laws, regulations, and policy provisions during the use of our products, and bear the consequences of their actions resulting from the use of our products.
b. We are not liable for any interruption or other defects in our Services due to force majeure or reasons beyond our control, but we will strive to minimize the loss and impact on users.
c. We are legally responsible for the products and services provided to users, except as provided by law or otherwise agreed upon.
6. Termination of Agreement
a. We reserve the right to terminate or suspend the Services provided to you at any time in case of breach of the Agreement, without prior notice.
7. Applicable Law and Dispute Resolution
a. This Agreement is governed by the laws of the People's Republic of China. The establishment, execution, interpretation, and resolution of disputes of this Agreement shall be applied in accordance with Chinese laws. In the event of any dispute arising from the content of this Agreement or its execution, both parties shall endeavor to resolve it through amicable negotiations; if negotiation fails, a lawsuit shall be filed with the People's Court with jurisdiction in the place where the Agreement is signed. The place of signing this Agreement is Yuhang District, Hangzhou, Zhejiang Province, People's Republic of China.
b. If any provision of this Agreement is deemed to be void, invalid, or unenforceable for any reason, that provision shall be deemed severable and shall not affect the validity and enforceability of any remaining provisions.
c. Any other rights not expressly authorized in this Agreement are still reserved by 杭州云观秋毫科技有限公司, and you must obtain the written permission of 杭州云观秋毫科技有限公司. to exercise these rights. The failure of 杭州云观秋毫科技有限公司. to exercise any of the foregoing rights shall not constitute a waiver of such rights.
8. Other Terms
a. This Agreement constitutes the complete agreement between the parties on the matters involved and supersedes all prior oral or written agreements between the parties.
b. Failure to exercise or delay in exercising any right provided by this Agreement does not constitute a waiver of that right.